UCCX.Net,

I am please to announce the first of many video tutorials showing you how to use various technologies in and around the UCCX platform.  Eventually I hope to add videos in for creating basic, intermediate, and advanced scripts.  But for now we will take baby steps and start with the basics.  This is a four part video blog detailing out how to install, configure and setup, and navigate inside the CRS Script Editor which is the tool that is used to create Contact Center scripts.  Scripts are the “brains” of the call flow inside an IVR.

Video 1 – This video will show you the process to download and install the CRS Editor

Video 2 – This video walks you through the basic layout of the CRS Script Editor, logging in, etc.

Video 3 – Customizing the CRS Script Editor and creating a new script, editing variables, etc.

Video 4 – Wrapping it all up. 

As always, if you like the videos or want to leave me some feedback, feel free to email me directly. 

Enjoy,

Alex