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Message Orginially Posted on Ask-icd-ivr-support@external.cisco.com
Original message was posted on: 7/27/2008 3:22:15 AM
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Dears,
I need your help on this case.
I have a main script (Mitsubishi) that prompt the caller to select the language then to select the department.
Option 3 is for Sales department that lead you to another menu where option 6 is for the show room.
Selection the show room option will make the main scrip to redirect the call to trigger another script called
Sales_ShowRoom_Script_Firas where the CSQ is configured, my question how can I transfer the selected
Options ( variables) for example the Language and other option to the second script.
Currently, the Main script prompt the caller for the language and the second script prompt the caller to select the language again, to select the proper CSQ.
The second issue is, I am trying to integrate the current script with the CRM database, I created ODBC with a name FIRAS, which I am using as DB Resource name in the read database function,
But I am unable to explore the database as it should be listed in Data source name field.
What could be the problem.
Thank you for your help.
Firas Hammad
Senior Network Engineer
CCIE # 17525
Tel +962 6 569 1847 Ext. 622
Mobile +962 7 95791331
Fax +962 6 565 2186
63 Issam Ajlouni St.
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Amman 11190 Jordan
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