Simple queue script

I have a simple question for a simple script. I need to create a script that will go to a queue for an internal help line. Supervisors will be logged in to one of two lines, reps will be able to call the line to get supervisor help. I need the script to do the following:

Accept

See if anyone is logged in to the queue

            If someone is logged in, connect

            If someone is logged in but on another call, play prompt and send to on hold

                        If person is on hold for 30 seconds, play prompt and end

            If no one is logged in, play a prompt stating no one is available then end

Sounds simple enough but where I am struggling is creating the variables. I am very new to UCCX and have taken a scripting class about 3 months ago, but I only work on UCCX about once every few weeks. Any help would be great. Thanks!

 Ryan,

You don't need many variables for this script.  What you want to do is get a hold of the CRS 5.x script development guide volume 2, in the media section of this website.  The steps you need to make your script work are below, just look them up in the documentation.  I am providing a "rough" idea of what to use.

Start step, Annotate Step, Accept Step, Delay step, Play Prompt step, Select Resource Step, Set Enterprise Info step, set call contact info, Get Reporting Statistic step, Hold step, Unhold step.

That should get you started. 

Alex