Unified Contact Center Express
Scripting, Administration, and Development

samle script for retail

Latest post 10-08-2008 6:20 PM by Vladimir. 2 replies.
  • 10-08-2008 12:45 AM

    samle script for retail

    Does anyone have a samle script for retail? I'm new in writing scripts, and I need to write some kind of retail script for my project... It would be very halpful for me to have it as a guide...:)

  • 10-08-2008 11:08 AM In reply to

    Re: samle script for retail

     Vladimir,

    You need to go to your business decision makers ( ie Supervisors, Executives ) and request that they provide you a Visio Diagram detailing the requirements of your application.  If they cannot provide that for you, then I don't recommned designing the script.  You can translate the steps in the Visio directly to "Labels" in your script.  Once you have that it's simply a matter of figuring out what steps you need to use to impliment the call flow the way the visio is laid out.

    Check out the Media sections of the website, there are sample scripts there as well as CRS Scripting Reference volume 1,2, and 3. 

    Alex

     

  • 10-08-2008 6:20 PM In reply to

    Re: samle script for retail

    Thank you Alex,
    actually I'm a student! I doing my project on Cisco Unified Communication DemoBox and I should design the imaginary script for some kind of retail purpose to demonstrate possibilities of UCCX. I checked Media section, I alreadu have CRS Scripting Reference vol 1, 2, 3 and it is good material... I only wanted to get some idea for my concept becouse I  was recently notified that I wont have access to DemoBox after the october the twentieth, so I cant read all material...

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