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Message Orginially Posted on Ask-icd-ivr-support@external.cisco.com
Original message was posted on: 7/25/2008 8:30:01 PM
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Hi Gagan,
I don’t think Desktop/Endpoint monitoring is supported for 7920/7921 in UCCX. Please find the H/W compatibility list for the same.
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf
As a matter of fact UCM also doesn’t support 7920 for silent monitoring.
http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/UC6.0.1/features_apps/CMmonrec.html
Hope this helps.
Regards,
Subhrojyoti Banerjee
Technical Consultant
CCIE Voice #19978
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From: Gagandeep Singh (gagsingh) [mailto:gagsingh@cisco.com]
Sent: Saturday, July 26, 2008 3:59 AM
To: ask-icd-ivr-support@external.cisco.com
Subject: Silent monitoring with 7920/7921 phones
Hello All,
Do we support IPCC express silent monitoring with wireless phones 7920/7921?
Thanks!
Gagan