Unified Contact Center Express
Scripting, Administration, and Development

Trouble with the Upload Document step

Latest post 09-05-2008 2:03 PM by ptredway. 1 replies.
  • 08-14-2008 6:20 PM

    Trouble with the Upload Document step

     Hello. Runnig IPCC 403. We are attempting to write a script that will read/write a file stored in the repository. We would like to use the repository and not the disk since we have an HA config.

    In the script that writes the file, we are able to write to disk using the Write Document step but we are not able to upload this document or the same document located in memory to the repository.

    We are attempting to use the Get user and Authenticate User Password steps prior to the Upload Document step. The auth steps completes successfully as far as we can tell. The Upload Document step does not result in script errors but completes unsuccessfully when running interactive debug. No files are created in the respository.

    The script is attached. Any inout would be appreciated.

    I've posted the script at NetPro.  Don;t see how to do it here.

    Thanks,
    Eddie

  • 09-05-2008 2:03 PM In reply to

    Re: Trouble with the Upload Document step

     Eddie,

    To make your troubleshooting a bit easier...on the get and authenticate user steps...place an annotation under each of the successful and unsuccessful branches. Doing so will allow you to see if these steps really do complete succesfully during a reactive debug.

    If that still doesn't work, grab a copy of the applicable MIVR logs from c:\program files\wfavvid\logs\MIVR and upload them and we'll take a look.

     

    Thanks!

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