Drop out of queue to voicemail.

 I'm trying to create a script that will allow a caller in queue to be able to press any number to go to a Unity VM box.  I feel I may have to start over from concept.  Any ideas?

 Hello,

inside the Queued branch of your script you need to add the following steps

1.  Menu Step- that step would tell the user "Press 1 to transfer to Unity VM".  The only option you specify on the "filter" tab of that step is option for number 1.  Inside the successful branch of that step add step 2 below

2.  Call Redirect Step - this step specifies the number of the extension you want to transfer the call to ( in your question above this would be the extension of the IP Phone in CM, once the phone rings 4 times it would goto VM.  )

Give that a shot.

Alex

We tackled this another way. Allowing callers to press 1 for VM at certain times then drop back into queue for another loop. Every two minutes they are prompted to press 1 to go to VM (they have 20 seconds to do this) then go back in queue.

• We started by creating a Route Point for a non exsisting extension
• Created a voicemail box for that route point
• used that extension inside the script to send to that route point

hence direct to the voice mail box. Although we could send it direct to an extension also.

A plus or Minus depending on your situation it forces our reps to check a community VM box. which is great for us though.

In the script I placed a get digit string (press 1 for VM) upon fail (20 seconds) it sends them back into queue, if 1 is pressed it sends them down the script to a call redirect to our defined route point extension. and ends the script.

if you like this idea leave me an email I'll send you exacts and clips of the script you can copy paste in.